1.6.06

Death of a 10-Month-Old Palm Tungsten

Kristy and I spent most of the day helping our friends, Cary and Ashley, pack their belongings into a moving truck bound for Tennessee. When we got home this afternoon, I found that my Palm had completely died. No power. No response to recharging. No response to re-setting. Zip. Nada. Could be a bad battery, could be a bad connection. Who knows. After wrangling with the folks at Best Buy and over the phone with Palm, the only thing I've been able to come up with are these options:
  1. Send it in to Palm to be repaired for about $140 (ridiculous for a $200 unit).
  2. Use the 20% discount offered to me by Palm to replace the thing for $160.

Not sure what I'm going to do just yet. Tomorrow I should hear back from the bank that issued my credit card to find out if I have any sort of extended warranty for purchases with them. For now, a lesson learned: DON'T BUY PALM without some sort of extended warranty. When the battery does go bad (and it will go bad, though I'm not sure that's the problem with mine), there's no way for you to replace it without sending it in to the manufacturer and being charged almost as much as a new unit.

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